FAQs.

Frequently Asked Questions about the process and more.

READY TO DIVE IN?

THE PROCESS

01. CHOOSE YOUR SERVICES

Take a look at our Branding and Website + Branding pages to see what we offer. We offer a few packages that were designed to fit most businesses, depending on where you are in your brand plan.

03. CONFIRM YOUR BOOKING

Once accepted, you’ll receive an itemized invoice that displays what services you have selected, the amount you have paid, and the balance of your project. You’ll need to sign your digital contract to confirm that you understand how we’ll KRUSH together.

05. CULTIVATING IDEAS

This brainstorming process gives us the chance to ponder your ideas for success. Now that we have your details and ideas, we’ll begin creating design concepts for you to approve and make revisions if needed. This is when the magic starts!

07. TEST IT OUT

By now, you’ve got all your content developed, laid things where they lay, defined how they display to potential clientele, so it’s time to make sure it all works. We’ll use a number of tools to make sure everything is up to par.

02. BOOK YOUR SERVICES

Once you have decided on the services that you need, visit go to the Work With Us page to submit your Project Booking Request. We’ll gather the details of what you needs, then reach back out with a detailed quote.

04. THE QUESTIONNAIRE

We’ll send over a client questionnaire for you to provide us with all the nitty gritty for your project. We’ll ask your color scheme, preferred design style, expectations for your project, branding information and more.

06. DESIGN PREVIEW

Once the custom design concepts have been created you will have the ability to take a look at the design and make any changes necessary and/or explain what you would like changed in the overall design and layout.

08. THE DELIVERY

When you have approved the final design, we will send out your final invoice to begin the delivery process. Any files related to your project will be shared with you via Dropbox or Google Drive. Websites will be launched for public access.

STILL CURIOUS ABOUT HOW THINGS WORK?

MOST COMMON QUESTIONS

WHAT HAPPENS AFTER I REQUEST A QUOTE?

The team will review your quote request to determine if we are a great match to work together, and if we’re able to accommodate your launch date needs. You’ll receive a response to your request within 24 hours.

HOW DOES PAYMENT WORK?

By default, we split all projects into two equal payments of 50% each. You can also choose to pay in full if you prefer to get the finances out of the way. The first payment is due to book us, and the second payment is due at the completion of the project.

WHICH PAYMENT METHODS ARE ACCEPTED?

All payments are processed via a secured payment processor, Square. Payment can be made using a credit or debit card. While personal checks are not accepted, we do accept checks drawn on a business account only. We do not accept CashApp or cash for payments.

WHAT IS REQUIRED FOR AN E-COMMERCE STORE?

For e-commerce functionality on your website, you will need: an SSL (Secure Socket Layer) certificate, a merchant account, a payment gateway, a back-end database for processing orders and storing customer information, and a shopping cart solution. We can help you with all of these items with our e-commerce packages.

HOW FAR IN ADVANCE SHOULD I BOOK?

It’s best to submit your Project Booking Request and pay a deposit to get your spot reserved, at least 1-2 months before you’d like your project to launch. This allows plenty of time to gather all content and build your brand.

DO YOU OFFER PAYMENT PLANS?

We sure do. Our package investments can be broken down into a number of payments to allow time to pay without feeling rushed. Perfect for budgeting brands. You can spread the cost over 2-3 months, but please note, your website will not go live until all outstanding payments are made.

WHAT IS THE REFUND POLICY?

Since all custom designs are digital and can’t be “returned”, we do not offer refunds of any kind once work has begun. However, in the event that you are unhappy, we will do our best to make it right, or at least prepare you to transition to another agency.

WILL YOU TEACH ME HOW TO USE SHOPIFY OR WORDPRESS?

We will provide one hour of free training for all web design projects. Additional hours are available at an hourly rate. For Shopify user, we recommend utilizing the Shopify Help Center as you will also have the ability to reach out to Shopify Support for assistance. In addition, the WordPress Codex is vast and there are a wide range of books, online tutorials, and classes available to help new users learn WordPress.