General Questions

Our team will review your quote request to determine if we are a great match to work together, and if we’re able to accommodate your launch date needs. You’ll receive a response to your request within 24 hours.
By default, we split all projects into two equal payments of 50% each. You can also choose to pay in full if you prefer to get the finances out of the way. The first payment is due to book us, and the second payment is due at the completion of the project.
All payments are processed via a secured payment processor, Square. Payment can be made using a credit or debit card. Checks are not accepted. We do not accept CashApp, Zelle, Venmo, PayPal, or Cash for payments.
It’s best to submit your Project Booking Request and pay a deposit to get your spot reserved, at least 1-2 months before you’d like your project to launch. This allows plenty of time to gather all content and build your brand.
In an effort to respect your time as well as our creative schedule, we have established working office hours. Scheduled phone calls are available Monday through Friday between the hours of 9:00am and 6:00pm EST and emails are accepted at anytime. We respond to emails and calls anywhere from 24 hours to 48 business hours after receipt.
While we love chatting with our entrepreneurs, due to the nature of our creative schedule, phone calls must be scheduled at least 48 hours in advance. In addition, calls are limited and will not exceed 20 minutes. Any calls that are longer than 20 minutes will be billed at $25 per one-hour session. Sessions must be paid in full, in advance to reserve the timeslot.
While we can provide a guideline to assist in creating your content, you are responsible for ALL text content used throughout your project and/or website. This includes all pages and forms. KRUSH will not create content for your brand. We will not take photos of you for use in your project. However, we can provide stock images that fit your brand. If you don’t have content yet, it’s best to book a consultation with us BEFORE hiring us for a project. This helps to make sure you’re doing your business homework first.
No. If you have more customers than you can handle and don’t want anymore, then you might not need a website. However if you want to expand the business, get more enquiries or become the go to person in your space then you should have a website. Relying solely on social media is not good business practice, as that platform can disappear anytime and you’ll lose your audience.
Regular maintenance is essential for a website to stabilize its flexibility and reliability. Proper maintenance would help in ensuring your website’s security, invite new visitors, boost traffic and more. We do offer a website maintenance plan as well as an updates plan to help in making sure your content is up-to-date. You will also have the ability to edit the website yourself at anytime. If you don’t keep your website updated with fresh content, there are possibilities to lose your online visibility in the search engines.
There’s no clear answer to this question as search engines change their requirements all the time. However, we have had clients get to the first page for their main keywords within 2 days of launching and we’ve had websites take 2–3 months for Google to show them on the first page. However, there is no guarantee you will ever get to the first page of Google for your main keywords, some of your competitors might have huge marketing budgets or have been there for years.
Stock images are generic photos, illustrations and icons created without a particular project in mind. They are then licensed, usually for a fee, to individuals or organizations for use in marketing materials, websites, packaging, book covers and more.
The copyright is yours upon receipt of final payment. We reserve the right to use any work for promotional purposes. All stock photography is licensed through KRUSH Agency, with you, the client, having the right to use all images for marketing and promotional purposes.

The process

Take a look at our “Services” page to see what we offer. We offer a few packages that were designed to fit most businesses, depending on where you are in your brand plan.
Once you have decided on the services that you need, on the same Services page to submit your project booking request. We’ll gather the details of what you needs, then reach back out with a detailed quote.
Once accepted, you’ll receive an itemized invoice that displays what services you have selected, the amount you have paid, and the balance of your project. You’ll need to sign your digital contract to confirm that you understand how we’ll work together.
We’ll send over a client questionnaire for you to provide us with all the nitty gritty for your project. We’ll ask your color scheme, preferred design style, expectations for your project, branding information and more.
This brainstorming process gives us the chance to ponder your ideas for success. Now that we have your details and ideas, we’ll begin creating design concepts for you to approve and make revisions if needed. This is when the magic starts!
Once the custom design concepts have been created you will have the ability to take a look at the design and make any changes necessary and/or explain what you would like changed in the overall design and layout.
By now, you’ve got all your content developed, laid things where they lay, defined how they display to potential clientele, so it’s time to make sure it all works. We’ll use a number of tools to make sure everything is up to par.
When you have approved the final design, we will send out your final invoice to begin the delivery process. Any files related to your project will be shared with you via Dropbox or Google Drive. Websites will be launched for public access.

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Project Features: Branding


Design Concepts

We generally create 2-3 versions of a logo. For example, one may be quite square in shape, which works well for avatar areas on social media. The other could be more horizontal, which works well at the top of a website.

Primary Logo

The primary logo allows you to represent your business visually in more of a corporate way with the graphic and text. An alternate logo is the primary logo in a different layout. Such as a circle, vertical or horizontal.


A submark is an alternate representation of your brand that can be used when you need something at a smaller scale allowing you to communicate your brand quickly. Ideal for small spaces, like an icon or styled letter.


We want to make sure that you are as in love with your logo as we are, so we’ll revise as much as needed to make sure you’re happy. While revisions are unlimited, this does not mean we’ll create more than 3 concepts. Concepts are the starting point, revisions are to edit the chosen concept.

Style Guide

Your style guide will include the primary and alternate logo, HEX color codes that were used in your brand, fonts that we’ve used and recommended fonts for use with the brand, and any textures/patterns used in the design so that you can make sure your brand is cohesive everywhere.


With each branding project, you’ll receive final files that can be used for web and/or print. We make sure to provide these files in the proper formats so that you can reuse your brand identity as needed. Files are typically provided via a shared cloud link. Marketing Assets do not include printing unless noted.

Project Features: Websites



SSL ensures that visitors navigate your site over a secured 128-bit encrypted connection, to protect their information from hackers.

Search Engine Optimized

We optimize your website with the most comprehensive search engine optimization plugin available.


Monitor your website traffic with our simple, concise website statistics. Using Jetpack, we’ll highlight your web traffic, keyword popularity, conversions, and more.


With over half of the world using smartphones instead of computers, having a site that is mobile-compatible is a must!

Easy to Edit

We build your website with advanced functionality and creative control of your content using an easy to use website builder.


We are so confident that you will love our service that we are offering you 30 days of support at no cost. This includes any edits to your project.