We know hiring a designer is a big decision, and you probably have a few questions before diving in. No worries, bestie, we’ve got you covered. Here are the most common things clients ask before starting their project with KRUSH.
Our team will review your quote request to determine if we are a great match to work together, and if we’re able to accommodate your launch date needs. You’ll receive a response to your request within 24 hours.
By default, we split all projects into two equal payments of 50% each. You can also choose to pay in full if you prefer to get the finances out of the way. The first payment is due to book us, and the second payment is due at the completion of the project.
All payments are processed via a secured payment processor, Square. Payment can be made using a credit or debit card. Checks are not accepted. We do not accept CashApp, Zelle, Venmo, PayPal, or Cash for payments.
It’s best to submit your Project Booking Request and pay a deposit to get your spot reserved, at least 1-2 months before you’d like your project to launch. This allows plenty of time to gather all content and build your brand.
In an effort to respect your time as well as our creative schedule, we have established working office hours. Scheduled phone calls are available Monday through Friday between the hours of 9:00am and 6:00pm EST and emails are accepted at anytime. We respond to emails and calls anywhere from 24 hours to 48 business hours after receipt.
While we love chatting with our entrepreneurs, due to the nature of our creative schedule, phone calls must be scheduled at least 48 hours in advance. In addition, calls are limited and will not exceed 20 minutes. Any calls that are longer than 20 minutes will be billed at $25 per one-hour session. Sessions must be paid in full, in advance to reserve the timeslot.
While we can provide a guideline to assist in creating your content, you are responsible for ALL text content used throughout your project and/or website. This includes all pages and forms. We can provided some assitance using AI, but you will be responsible for the final version of your content.
No. If you have more customers than you can handle and don’t want anymore, then you might not need a website. However if you want to expand the business, get more enquiries or become the go to person in your space then you should have a website. Relying solely on social media is not good business practice, as that platform can disappear anytime and you’ll lose your audience.
Regular maintenance is essential for a website to stabilize its flexibility and reliability. Proper maintenance would help in ensuring your website’s security, invite new visitors, boost traffic and more. We do offer a website maintenance plan as well as an updates plan to help in making sure your content is up-to-date. You will also have the ability to edit the website yourself at anytime. If you don’t keep your website updated with fresh content, there are possibilities to lose your online visibility in the search engines.
There’s no clear answer to this question as search engines change their requirements all the time. However, we have had clients get to the first page for their main keywords within 2 days of launching and we’ve had websites take 2–3 months for Google to show them on the first page. However, there is no guarantee you will ever get to the first page of Google for your main keywords, some of your competitors might have huge marketing budgets or have been there for years.
Stock images are generic photos, illustrations and icons created without a particular project in mind. They are then licensed, usually for a fee, to individuals or organizations for use in marketing materials, websites, packaging, book covers and more.
The copyright is yours upon receipt of final payment. We reserve the right to use any work for promotional purposes. All stock photography is licensed through KRUSH Agency, with you, the client, having the right to use all images for marketing and promotional purposes.
Take a look at our services to see what we offer. We offer a few packages that were designed to fit most businesses, depending on where you are in your brand plan.
Once you have decided on the services that you need, head over to the Contact page to submit your project booking request. We’ll gather the details of what you needs, then reach back out with a detailed quote.
Once accepted, you’ll receive an itemized invoice that displays what services you have selected, the amount you have paid, and the balance of your project. You’ll need to sign your digital contract to confirm that you understand how we’ll work together.
We’ll send over a client questionnaire for you to provide us with all the nitty gritty for your project. We’ll ask your color scheme, preferred design style, expectations for your project, branding information and more.
Ready to bring your vision to life? Don’t wait, bestie, lock in your spot today and let’s create something unforgettable!
